FAQ - Product Information & Care

 

How should I care for my jewelry?

For our 18k Gold Plated Jewelry: Our jewelry is typically plated with 18k gold and features a base metal of brass, sterling silver, or stainless steel. 

To ensure the lasting beauty of your plated pieces, avoid exposing them to excessive humidity. It's advisable to remove them before swimming, showering, or applying lotion, makeup, or perfume. To minimize the risk of scratches, store your jewelry in your TJT pouch or in a separate compartment within your jewelry box.

For our 14k Solid Gold Jewelry: Our 14k Solid Gold collection is designed to be worn in various situations, including showers, gym sessions, and date nights. It's completely waterproof. When not in use, store your Solid Gold jewelry securely in your TJT pouch. If your Solid Gold jewelry starts to lose its initial high polish, you can easily restore its shine with a polishing cloth. For more intensive care, consider using gentle dish soap and a baby toothbrush to delicately clean your jewelry.

Is it okay to wear gold-plated jewelry while showering?

Occasional exposure to tap water should not harm high-quality gold-plated jewelry. However, it's advisable to avoid showering with your jewelry on regularly. This is because products like shower gel, soap, or shampoo can lead to a loss of luster and potential tarnishing of your jewelry.

Frequent exposure to tap water can also cause brass-based jewelry to lose its vibrant gold color over time. To maintain the shine and longevity of your gold-plated jewelry, it's best to remove it before taking showers, especially if you use products that may affect its appearance.

Is it safe to wear gold-plated jewelry while swimming in pools or the ocean?

For jewelry with a stainless steel base or sterling silver, it is safe to wear it while swimming, as it is resistant to both water and tarnish. You can enjoy your time in the pool or ocean without worrying about your jewelry.

However, if your jewelry has a brass base, you should avoid wearing it when swimming in pools or the ocean. Salty or chlorinated water can initiate a corrosion process that will gradually damage the gold plating. Even a single exposure to salt or chlorine can trigger the tarnishing process, and unfortunately, this cannot be reversed. If, by chance, you do swim while wearing your brass-based jewelry in such environments, be sure to promptly rinse your jewelry with clean water and then dry it with a soft cloth to minimize potential damage.

How can I ensure the longevity of my jewelry?

It's crucial to be mindful of the chemicals present in various products, as they can harm both gold-plated and gold-filled jewelry, initiating a corrosion process that can result in darkening and dullness. Products like sun tanning lotion, hair spray, perfume, nail polish remover, body oils, and deodorant should be kept away from your jewelry.

To ensure your jewelry lasts for many years, consider making it the final step of your dressing routine. This way, you can avoid any contact with harmful substances during your preparations. If you plan to wear your jewelry at the beach, ensure that any sunscreen you apply is fully absorbed by your skin before putting on your jewelry to prevent potential damage.

What's the best way to clean gold-plated jewelry?

To clean your gold-plated jewelry effectively, use a soft, non-abrasive cloth. Gently wipe the jewelry to remove any accumulated grease and dirt, especially if you wear it regularly. This simple routine will help preserve the shine and vibrant gold color of your jewelry.

If you have any more questions or need further assistance, feel free to reach out to us. We're here to help!

Do you offer a warranty provided for your products?

Absolutely! We offer a 2-Year Warranty for all jewelry purchased on thejewelrytype.com. This warranty ensures comprehensive protection for a duration of two years from the original date of purchase. If you encounter any issues with your jewelry during this period, simply reach out to us at support@thejewelrytype.com. Please include a description of the problem along with a picture of the product. After checking, we will send a free replacement for domestic orders, while international orders will receive store credit equivalent to the item's value.

Our warranty covers various scenarios, including tarnishing, allergic reactions, water damage, and breakage, despite the rigorous testing we subject our products to. We want our customers to shop with complete confidence and are committed to helping you in the best way we can.

However, it's important to note that we do not provide repair services for damaged or broken jewelry at this time. Additionally, any products purchased from sources other than thejewelrytype.com or through in-person events will not be covered by our current or previous warranty offers. Your warranty protection applies exclusively to purchases made through our official online platform.